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The Animal Welfare Act 1999 sets out “the obligations of animal owners or people in charge of animals, to meet an animal’s physical, health and behavioural needs, and must alleviate pain or distress.”

Matted (tightly tangled &/or knotted) coats can cause a variety of skin & health problems. Matted fur does not allow for air circulation to the skin, causing hot spots, bacterial and fungal infections. Fleas, ticks, maggots and other parasites may be lurking in the coat causing further skin infections. Stickers, burrs and other objects may be tangled in the coat and often imbedded or held against the skin causing pain, irritation and/or infection. Matted fur also pulls and binds the skin, causing pain to your pet when they move or lay down. The skin underneath is often raw and inflamed. Matted coats will not dry properly and can lead to rotting fur and skin. Due to matting, pets’ hair may need to be shaved extremely short to the skin and may show signs of skin irritation and sores due to matting, wet undercoat and dirty coat. Pets that have not been groomed often enough usually result in long, stressful, or painful grooming sessions. Some dogs never recover from that experience. 

Extensive matting around the ears can cause an Aural Haematoma, (a blood filled swelling) which may occur when matts have formed tightly against the skin and constrict the circulation. The release of the matts can cause a rush of blood to the area, which can feel strange to the dog, similar to pins and needles in humans. This feeling can cause some dogs to shake their heads repeatedly, which can damage the ear tissues, resulting in pooling of blood and occasionally result in bleeding. Foxy Groomers will take steps to minimise the risk, by releasing the matts in stages and by using a Happy Hoody to keep the ears above the head.

It is the goal of Foxy Groomers to make your pet's grooming experience as stress free as possible. Therefore, Foxy Groomers refuses to de-matt coats that have become matted & tangled, as when doing so may cause stress, pain, injury &/or suffering. Foxy Groomers will always strive to act in the animals’ best interest & remove matted & tangled coats in the most humane manner possible. 

Due to the extra time required, there will be an additional charge starting from $30.

A big part of being a dog owner is ensuring your dog is free of fleas and lice. Bringing a flea or lice infested dog into our mobile van, risks contamination, which will need fumigating to prevent contamination to other dogs whose appointments follow.

If your dog is found with fleas or lice at any stage of the groom, Foxy Groomers will apply a special flea shampoo.

There will be an additional charge of $30 for fumigation of the van and equipment used.

Please do ensure you keep up to date with treating your dog to prevent fleas and ticks, to avoid this situation.